Faq’s


FREE DELIVERY TO ALL UK ADRESSES

We want customer satisfaction with our products and services every time so we deal with all the faff internally to give you a stress free shop. Our delivery policy is simple- IT’S FREE to all UK addresses.

ORDERS

Once you have placed your order with Root handcrafted, you’re product will be sent directly from the makers hand. Please check the description at the bottom of the product for delivery times. Some products are made to order and will take a little longer, entierly worth the wait! Please expect standard delivery times for the arrival of your product. Do not hesitate to contact us if you’re product is taking longer than expected to arrive. We are here to help and contactable at all times.

RETURNS POLICY

All our products are unique due to the handmade nature of each one. All products are made to the highest quality and reflect the makers hand in differing marks and edges etc.
We take much care when packaging our products so they should arrive with you beautifully. If there is something wrong with the product you have ordered please get in contact with us ASAP so that we can deal with the issue accordingly.

WE HOPE YOU ENJOY THE PRODUCTS AS MUCH AS WE DO-THANKS, THE ROOT TEAM.


I WANT TO MEET THE MAKERS

At Root, we aim to discover and promote the work of emerging makers producing in Yorkshire

I WANT TO SHOP

When you buy any product from our site you can be sure that you’re giving to happy makers hands.

Yorkshire landscape